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Ellen Trowell

@ellentrowell

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Operations Specialist at VyStar Credit Union, reviewing financial transactions and maintaining audit-ready records.

United States

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At VyStar Credit Union, I reviewed high-volume daily transactions as a Fraud Investigator I, validated financial activity, resolved discrepancies, and maintained audit-ready documentation.

As Deceased Processing & Concierge Lead, I processed account updates, reconciled activity, and maintained Excel reports tracking daily workflow and production metrics. I also supported cross-training and operational documentation, while meeting service-level agreements and maintaining 100% audit compliance.

Earlier, I reconciled daily deposit exceptions at Oasis Staffing and supported transaction processing, record maintenance, and discrepancy resolution at Caliber Home Loans, Bank of America, and TD Bank. I’m completing PMP coursework.

Experience

Work history, roles, and key accomplishments

Fraud Investigator I

VyStar Credit Union

Jan 2025 - Jan 2026 (1 year)

Independently managed high-volume daily transaction reviews, validated financial activity, resolved discrepancies, and maintained audit-ready documentation. Provided cross-functional support and updated internal documentation to support operational accuracy.

Transaction Processing Reconciliations Discrepancy resolution Documentation SLA Compliance Workflow Management Excel reporting Cross Training

Deceased Processing & Concierge Lead

VyStar Credit Union

Jan 2021 - Jan 2025 (4 years)

Processed and validated daily account updates and documentation with strict accuracy and compliance. Reconciled account activity, maintained Excel-based reports, and provided cross-training and backup support across multiple operational tasks.

Transaction Processing Reconciliations Discrepancy resolution Documentation Excel reporting SLA Compliance Cross Training Administrative Support

Bank Reconciliation Specialist

Oasis Staffing

Jan 2020 - Jan 2021 (1 year)

Reconciled daily deposit exceptions and resolved discrepancies across multiple systems. Maintained accurate records and Excel-based reconciliation reports, and supported administrative tasks.

Reconciliations Discrepancy resolution Excel reporting Record Maintenance Administrative Support

Single Point of Contact

Caliber Home Loans

Jan 2020 - Dec 2020 (11 months)

Maintained accurate case records, tracked daily progress, and resolved documentation discrepancies. Supported administrative and servicing tasks in a fast-paced environment.

Record Maintenance Documentation Discrepancy resolution Administrative Support

Relationship Manager, Business Owner Specialist

Bank of America

Jan 2018 - Jan 2020 (2 years)

Processed account updates, validated documentation, and maintained accurate servicing records. Resolved discrepancies and supported administrative tasks.

Transaction Processing Documentation Record Maintenance Discrepancy resolution Administrative Support