Jaydrian Cosme

Process long-term-care insurance payments and reimbursements, verify coverage and coordinate disbursements while reducing average processing time by 15% through Excel tracker improvements. Generate payment and claim-aging reports to identify trends and resolve discrepancies.

Supervised cash handling, deposit preparation and payment reconciliation for a high-volume QSR, implemented a shift hand-over checklist that reduced cash and inventory discrepancies by 20%. Produced weekly financial reports and identified cost-saving opportunities.

Processed 50+ customer transactions per shift, reconciled register tills and daily sales reports to ensure deposits matched sales records and maintained accurate inventory and payment records.

Coordinated project budgets, schedules and billing for multiple call-center campaigns, ensured timely invoicing and compliance with SLAs, and analyzed call metrics to improve customer satisfaction and reduce average call time.

Pursuing a Bachelor of Business Administration with coursework in accounting, finance, data analysis, and advanced Excel; expected graduation in 2026.