Open to opportunities

Jaydrian Cosme

@jaydriancosme

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Payments and billing specialist with strong reconciliation and payment-operations expertise.

United States

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What I'm looking for

I am seeking a payments/AR/AP or billing role where I can apply reconciliation and process-improvement skills, work collaboratively, and continue developing finance and payments expertise.

I am a payments and billing professional with over four years of experience across insurance, hospitality, and customer-service industries, focused on accurate payment application, AR/AP, and process improvement.

I have a proven track record processing high volumes of transactions, reconciling payments with 99%+ accuracy, and developing Excel trackers and dashboards that reduced processing time and errors (including a 15% reduction in processing time and a 20% reduction in cash/inventory discrepancies).

I am pursuing a BBA with coursework in accounting and finance and seek to bring strong analytical skills, advanced Excel, basic SQL familiarity, and cross-functional collaboration to a payments, AR/AP, or billing specialist role.

Experience

Work history, roles, and key accomplishments

Current

Claims Data Specialist

Current

Genworth Financial

May 2024 - Present (1 year 5 months)

Process long-term-care insurance payments and reimbursements, verify coverage and coordinate disbursements while reducing average processing time by 15% through Excel tracker improvements. Generate payment and claim-aging reports to identify trends and resolve discrepancies.

Payment Processing Excel Pivot Tables Claims Management Reporting Accounts Receivable

Shift Supervisor

Pollo Campero

Jun 2023 - Apr 2024 (10 months)

Supervised cash handling, deposit preparation and payment reconciliation for a high-volume QSR, implemented a shift hand-over checklist that reduced cash and inventory discrepancies by 20%. Produced weekly financial reports and identified cost-saving opportunities.

Cash Handling Reconciliations Financial Reporting Process Improvement

Barista / Cashier

Starbucks

Nov 2021 - Sep 2022 (10 months)

Processed 50+ customer transactions per shift, reconciled register tills and daily sales reports to ensure deposits matched sales records and maintained accurate inventory and payment records.

Point of Sale Cash Handling Customer Service Sales Reporting Inventory Control Cross Training

Team Coordinator

Spectrum Call Center

Jan 2019 - Nov 2019 (10 months)

Coordinated project budgets, schedules and billing for multiple call-center campaigns, ensured timely invoicing and compliance with SLAs, and analyzed call metrics to improve customer satisfaction and reduce average call time.

Billing Invoicing CRM Project Coordination Data Analysis Training Customer Service

Education

Degrees, certifications, and relevant coursework

Valencia College

Bachelor of Business Administration, Business Administration

Pursuing a Bachelor of Business Administration with coursework in accounting, finance, data analysis, and advanced Excel; expected graduation in 2026.