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@baileeclowers
Detail-oriented communicator with expertise in instructional design and training.
United StatesI am a detail-oriented communicator with a strong background in instructional design, content development, and technical training. My experience includes creating user-friendly documentation and learning materials that simplify complex concepts for diverse audiences. I am passionate about empowering users through high-quality resources that align with organizational goals.
Currently, I serve as a Technology Trainer and Facilitator at Plano ISD, where I develop training resources for SaaS-based educational tools. My role involves facilitating training sessions for educators, ensuring they can effectively utilize technology in their classrooms. I also have experience as a Secondary ELA Educator, where I focus on creating accessible instructional content and providing support for technical platforms.
Previously, I worked as a Customer Support & Dispatch Specialist at Reynolds & Reynolds, where I enhanced client understanding of SaaS platforms through clear communication and documentation. My commitment to collaboration and continuous improvement drives my work, and I thrive in fast-paced environments where I can contribute to team success.
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Work history, roles, and key accomplishments
Plano ISD
May 2024 - Present (1 year 6 months)
Created user-focused documentation and training resources for SaaS-based educational tools to support seamless onboarding and adoption. Facilitated live and recorded training sessions for educators, translating technical concepts into digestible materials for non-technical audiences.
Plano & Somerville ISD
Jul 2022 - Present (3 years 4 months)
Developed and revised instructional content to align with learning goals, ensuring accessibility and clarity for diverse learners. Guided students and staff through technical platforms such as ClassLink and PowerSchool, troubleshooting issues and providing support.
Texas A&M University
Jan 2022 - May 2022 (4 months)
Provided written analysis and feedback on student writing assignments, maintaining high standards of clarity and consistency. Contributed to curriculum evaluation and documentation for improved instructional quality.
Reynolds & Reynolds
Oct 2020 - Apr 2022 (1 year 6 months)
Delivered clear written and verbal support for SaaS platforms, improving client understanding and user satisfaction. Documented processes and support tickets in CRM systems, ensuring accuracy and follow-through on client needs.
Degrees, certifications, and relevant coursework
TUMaster of Education, Curriculum & Instruction
Completed a Master of Education in Curriculum & Instruction. Focused on advanced instructional design and content development strategies.
TUBachelor of Arts, English
Earned a Bachelor of Arts in English. Developed strong writing, editing, and communication skills.
Software and tools used professionally
United StatesYou can contact Bailee and 90k+ other talented remote workers on Himalayas.
Message Bailee
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