Open to opportunities

lacie-Ann patterson

@lacie-annpatterson

Message

Motivated customer service and administrative professional.

Jamaica

Message

What I'm looking for

I seek a role where I can apply my administrative and customer service skills, grow professionally, and contribute to a collaborative team focused on quality and continuous improvement.

I am a motivated customer service and administrative professional with experience across HR, collections, and front-line hospitality roles. I bring strong organizational skills, attention to detail, and a commitment to delivering excellent service.

At Itel International I supported HR operations by organizing employee records, assisting with onboarding, and handling confidential information, which improved record accuracy and team responsiveness.

In customer-facing roles at Alorica, McDonald’s, and Brioche Dorée I handled high-volume customer interactions, resolved issues calmly, and maintained service quality under pressure, while also operating point-of-sale and kitchen equipment.

I hold an Associate in Paralegal Studies (Cum Laude) and am eager to grow in a role where I can contribute my problem-solving abilities, strong communication, and administrative strengths to support team goals.

Experience

Work history, roles, and key accomplishments

HR Coordinator

Itel International

Oct 2024 - Jun 2025 (8 months)

Managed and organized employee filing systems and supported onboarding, improving record accuracy and response times to HR inquiries. Prepared reports, scheduled meetings, and handled confidential information to streamline HR operations.

HR & Administration Onboarding Records Management Employee Relations Reporting Confidentiality Microsoft Office Communication

Cafe Assistant

Brioche Dorée

May 2024 - Sep 2024 (4 months)

Delivered high-quality customer service in a fast-paced airport environment, prepared and served food and beverages, and managed cashier duties to maintain efficient service during peak periods.

Customer Service Food Preparation POS Operation Cash Handling Time Management Food Safety Multitasking Communication

Crew Member

McDonald’s

May 2024 - Sep 2024 (4 months)

Operated kitchen equipment and managed front-line order fulfillment during peak hours, improving service speed and resolving customer issues to maintain satisfaction.

Food Service Customer Service order fulfillment Cash Handling Teamwork Problem Solving

Customer Service Agent

Alorica

Sep 2023 - Dec 2023 (3 months)

Handled inbound and outbound customer inquiries via phone and chat using CRM systems, collaborated with teams to resolve complex issues, and gathered feedback to improve service quality.

Customer Support CRM Phone Support Chat Support Communication Escalation Management Data Entry

Collection Analyst Trainee

Heart Nsta Revenue Department

Apr 2023 - Jul 2023 (3 months)

Assisted with collections administration by tracking balances using Excel and internal systems, producing demand notices, reconciling accounts, and supporting audits to improve accuracy in reporting.