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Lacey User

@laceyuser3

Pensions Administrator at XPS Group, calculating benefits for the John Lewis Pension Scheme.

United Kingdom
Message

At XPS Group, I handle pension benefit calculations for members of the John Lewis Pension Scheme, including arrears based on pensionable service, accrual rates and retirement dates. I also answer member and financial adviser queries, explaining pension information by email and telephone.

I take responsibility for ad-hoc projects such as backlogged cases and auditing, and I'm undertaking the CPC qualification to broaden my knowledge of defined benefit and defined contribution pension schemes. Previously, I tutored Year 11 GCSE students in mathematics at City University London while they prepared for their exams.

Experience

Work history, roles, and key accomplishments

XPS Group logoXG
Current

Pensions Administrator

XPS Group

Feb 2026 - Present (9 months)

Handles and performs pension benefit calculations for members in the John Lewis Pension Scheme, including calculating arrears based on pensionable service, accrual rates, and retirement date. Answers a wide range of queries from members and financial advisers, explaining complex pension information via email and telephone.

City University London logoCL

Widening Participation Tutor

City University London

Nov 2024 - May 2025 (6 months)

Tutored Year 11 GCSE students on a two-to-one basis weekly in preparation for their Mathematics exams. Used a variety of teaching and communication techniques to engage students and provided extensive feedback to facilitate lesson plans.

Education

Degrees, certifications, and relevant coursework

City University London logoCL

City University London

Bachelor of Science, Mathematics with Economics and Finance

2022 - 2025

Grade: First Class Honours

BSc in Mathematics with Economics and Finance, obtained First Class Honours.

TS

The Coopers' Company and Coborn School

A-Levels, History, Mathematics, and Economics

2020 - 2022

Grade: A*, A, B

A-Levels in History, Mathematics, and Economics, achieving grades A*, A, and B respectively.

Tech stack

Software and tools used professionally

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