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Abdirachman Mahamud

@abdirachmanmahamud

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Detail-oriented pensions advisor with expertise in data analysis.

United Kingdom

Message

What I'm looking for

I seek a role that fosters professional growth, values data-driven insights, and encourages collaboration.

I am a dedicated pensions advisor with a strong background in delivering accurate and compliant pensions administration services. My experience includes managing over 500 member accounts monthly, achieving a remarkable 99% accuracy rate in benefit calculations and member statements. I have developed Excel-based pension calculators that have automated manual processes, saving my team significant time and enhancing operational efficiency.

Throughout my career, I have consistently demonstrated my ability to analyze data and present insights effectively. I have produced monthly reports for senior management using tools like PowerPoint and Tableau, providing valuable insights into contribution trends and scheme participation rates. My commitment to compliance has resulted in a 10% reduction in audit findings, showcasing my ability to navigate complex regulatory environments while maintaining high standards of service.

In addition to my technical skills, I pride myself on my communication abilities, having responded to numerous employee inquiries with a solution-focused approach that has led to increased satisfaction scores. I am passionate about continuous learning and staying updated with industry regulations, ensuring that I can provide the best possible support to my colleagues and clients.

Experience

Work history, roles, and key accomplishments

Pensions Advisor

NOW Pensions via First Source Solutions

Delivered accurate and compliant pensions administration services for over 500 members monthly, maintaining a 99% accuracy rate across benefit calculations and member statements. Conducted manual Defined Contribution (DC) pension calculations and built Excel-based pension calculators, automating projections and saving 15+ hours monthly.

Tableau

Personal Banking

Lloyds Banking Group via First Source Solutions

Provided prompt and professional responses to inbound calls from existing customers, achieving an average call resolution time of 4 minutes and a CSAT score consistently above 90%. Meticulously updated customer records with 99.8% data accuracy and collaborated on fraud prevention strategies, reducing dispute resolution time by 15%.

Customer Service Fraud Prevention Regulatory Compliance Data Analysis

Team Leader

Rayyan Travel LTD

Managed day-to-day operations of a team of 5, consistently achieving or exceeding 95% performance targets and supporting recruitment efforts. Investigated complex customer queries and complaints, leveraging data tools to identify recurring issues and reduce resolution time by 10%.

Team Leadership Recruitment Customer Service Data Analysis Stakeholder Management Sales

Market Research Data Assistant

BMG Research

Accurately collected, processed, and cleaned large volumes of survey data across multiple sectors, ensuring datasets were ready for advanced analysis. Used Excel (PivotTables, VLOOKUPs) and SPSS to conduct statistical analysis on survey results, identifying key trends and creating dynamic dashboards for internal teams and clients.

Data Collection Data Processing Data Cleaning Statistical Analysis Excel SPSS Data Visualization Survey Design Reporting

Education

Degrees, certifications, and relevant coursework

Not specified

BSc (Hons), Economics

Activities and societies: Key Modules: Econometrics and Data Analytics | Financial and Managerial Accounting | Business Strategy and Research Methods | Advanced Microeconomics and Macroeconomics

Studied key modules including Econometrics and Data Analytics, Financial and Managerial Accounting, Business Strategy and Research Methods, and Advanced Microeconomics and Macroeconomics. Gained a comprehensive understanding of economic principles and their application in various sectors.