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Carris Mcentagart

@carrismcentagart

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Senior regulatory pensions analyst specialising in clear technical guidance and compliance.

United Kingdom

Message

What I'm looking for

I am looking for senior regulatory or pensions roles that value technical accuracy, governance, stakeholder engagement, and opportunities to lead change and coach teams.

I am a senior regulatory and pensions professional with over 17 years' industry experience, progressing from customer service through technical roles to senior regulatory analysis. I specialise in interpreting complex pensions legislation and translating it into clear, accessible guidance for colleagues and customers.

In senior roles I provide regulatory interpretation, quality-assurance of customer communications and procedures, lead SME input on pension transfer legislation, and support business decision-making through detailed impact analysis and horizon scanning. I have delivered regulatory reporting to HMRC and The Pensions Regulator and led technical elements of change and migration projects.

I combine technical accuracy, a risk and compliance mindset, and strong stakeholder communication to coach teams, strengthen capability, and ensure compliant, fair outcomes across pension administration and product activity.

Experience

Work history, roles, and key accomplishments

Current

Senior Regulatory Analyst

Current

Servaada

Jan 2022 - Present (4 years 2 months)

Provide senior-level regulatory interpretation and analytical support across pension administration, leading SME input on pension transfer legislation and quality-assuring customer communications and procedures to ensure compliant outcomes.

Regulatory Interpretation Quality Assurance Regulatory Reporting Horizon Scanning Process Improvement Coaching

Regulatory Analyst

Phoenix Group

Jan 2019 - Jan 2022 (3 years)

Analysed pensions legislation and regulatory papers to identify operational impacts, formulated remediation recommendations for breaches, and completed regulatory reporting to HMRC and The Pensions Regulator.

& Regulatory remediation Process Improvement Compliance

Technical Services Specialist

ReAssure

Jan 2015 - Jan 2019 (4 years)

Provided technical support on pension legislation and regulatory matters, acted as escalation point for complex queries, and contributed to regulatory change projects and reporting to HMRC and TPR.

Pension Technical Support Escalations Regulatory Reporting Governance Change Delivery Documentation Quality Control

Senior Customer Service Rep

ReAssure

Jan 2012 - Jan 2015 (3 years)

Mentored customer service staff, handled escalated and complex pension queries, and acted as lead SME across products and processes to maintain service quality and customer outcomes.

Customer Service Mentoring Escalation Management Quality Assurance

Customer Service Representative

ReAssure

Jan 2007 - Jan 2012 (5 years)

Serviced pension and insurance policy requests, handled customer queries accurately, and developed strong product and process knowledge to support back-office administration.

Back Office Customer Support Policy Servicing Product Knowledge Process Adherence

Education

Degrees, certifications, and relevant coursework

Chartered Insurance Institute (CII) - Professional Qualifications

Professional Qualifications (CII units), Financial Services / Pensions

Completed professional CII units including FA1 Life Office Administration, FA2 Pension Administration, CF1 UK Financial Services, Regulation and Ethics and Pension Administration 11 to support technical pensions and regulatory competence.