Lacetia Reed
@lacetiareed
I improve customer operations, sales, and team performance across service-driven businesses.
United StatesWhat I'm looking for
At Purpose Financial, I handle customer questions, transactions, payment plans, technical troubleshooting, complaints, outreach, and call routing while supporting accurate revenue-generating operations.
I've also managed center business activities, built sales plans, recruited and trained sales representatives, enforced operating procedures, and developed client relationships. At Honda Manufacturing, I monitored production, maintained process equipment, assessed quality, and recommended process improvements to support growth and revenue.
Across customer service, sales, manufacturing, and retail, I bring more than 10 years of experience in compliance, process improvement, training, team coordination, reporting, and relationship management.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Purpose Financial
Jun 2021 - Present (5 years 2 months)
Answered product and service questions, processed orders and transactions, resolved issues, and negotiated payment plans. Trained and selected new employees, developed operating procedures, and reviewed financial reports.
Center Sales Manager
Purpose Financial
May 2022 - Sep 2022 (4 months)
Managed all business activities, created and executed strategic sales plans, recruited and trained sales representatives, and enforced operating procedures.
Process Associate
Honda Manufacturing
Jul 2014 - Apr 2021 (6 years 9 months)
Monitored and improved production processes, ensured materials and tools were available, verified work compliance, and compiled process reports.
Stocker
Walmart
Sep 2005 - Apr 2012 (6 years 7 months)
Sorted and stocked products, maintained accurate inventory logs, assisted associates, and reported deficiencies to supervisors.
Cashier/Customer Service
Walmart
Aug 2005 - Apr 2012 (6 years 8 months)
Provided positive customer experiences, registered sales, resolved customer issues, and processed return transactions.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor's Degree, Undergraduate Studies
Currently attending Strayer University in Birmingham, AL.
Anniston High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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