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laban mochama

@labanmochama

Customer Support Specialist with hands-on complaint resolution at Moclan Hardware and security incident investigation at AWEMAC.

Kenya

Message

What I'm looking for

I'm looking for customer support or technical support work where I can investigate and resolve customer issues, identify recurring problems, and report findings to technical teams. I'm comfortable with rotating morning, day, and night shifts in a 24/7 support environment.

At Moclan Hardware, I handled customer inquiries and complaints, investigating product and service issues and resolving concerns with practical, customer-first solutions. I learned to stay calm and professional with a wide range of customer personalities.

At AWEMAC, I investigated security alerts and logs, identified patterns of suspicious activity, and escalated findings to technical teams. I also documented investigations and built Python and PowerShell tools for log analysis and incident-response workflows.

Experience

Work history, roles, and key accomplishments

Security Analyst

AWEMAC

Jun 2023 - Mar 2026 (2 years 9 months)

Investigated security alerts and logs, troubleshooting issues and identifying trending patterns of suspicious activity. Analyzed reported events, escalated findings to technical teams, and documented investigations for stakeholders.

Security Alerts Log Analysis Troubleshooting Incident Triage Escalation Management Documentation Reporting Cross Functional Communication

Business Owner

Moclan Hardware

Handled customer inquiries and complaints directly, resolving them with practical, customer-first solutions. Investigated product and service issues, troubleshooting problems and identifying recurring trends.

Customer Complaint Handling Issue investigation Troubleshooting Client Communication problem resolution