Abdi Aziz Aden
@abdiazizaden
IT Support & Cybersecurity Professional | Google Cybersecurity Certificate | SOC Fundamentals | Linux | Remote Ready
KenyaWhat I'm looking for
I am an operations and service leadership professional making a focused transition into IT Support and Cybersecurity, backed by the Google Cybersecurity Analyst Certificate and active hands-on lab training. Over five years managing fast-paced service environments, I built skills that translate directly into tech support work — resolving high-priority incidents under pressure, coordinating cross-functional workflows, maintaining accurate records, and communicating clearly with both teams and end users. I have hands-on experience in Linux terminal operations and network traffic analysis from my Google Cybersecurity training, and I recently completed SOC Fundamentals on LetsDefend and the Offensive Security Intro lab on TryHackMe. I am currently working through the TryHackMe Pre-Security path and the Google IT Support Certificate on Coursera. I am available immediately as a remote independent contractor, open to IT Support Specialist, Junior SOC Analyst, and Technical Customer Support roles with companies based in the US, UK, EU, or globally. Tools: Linux | Zendesk | Freshdesk | Google Workspace | Microsoft 365 | Wireshark (fundamentals) | POS Systems
Experience
Work history, roles, and key accomplishments
Diagnosed and repaired iPhones and Apple devices through hardware fault troubleshooting, component-level parts replacement, and preventive maintenance checks. Managed customer service interactions in Zoho CRM and provided iOS updates, device setup, iCloud recovery, and unlocking support.
Provided first-line technical support for laptops and iPhones by diagnosing hardware/software issues and performing parts-level repairs to restore functionality. Supported device configuration and software installation, managed POS transactions, and maintained accurate product knowledge.
Led daily customer service operations by coordinating workflow across service representatives, operations, finance, and administrative support teams. Resolved high-priority escalations, developed customer service policies and procedures, and produced KPI-focused performance reports for senior management.
Education
Degrees, certifications, and relevant coursework
Google / Coursera
Pre-Security Path (Google IT Support Certificate), IT Support
Currently completing the Google IT Support Certificate Pre-Security Path on Coursera (financial aid applied).
LetsDefend
SOC Fundamentals (LetsDefend), Security Operations Center (SOC)
Activities and societies: Includes SOC environment and investigation tool workflows.
Completed SOC Fundamentals on LetsDefend, covering SOC environment concepts, investigation tools, and security analyst workflows.
TryHackMe
Offensive Security Intro (TryHackMe), Ethical Hacking
Activities and societies: Includes machine exploitation exercises in a controlled environment.
Completed Offensive Security Intro on TryHackMe with hands-on ethical hacking practice in a controlled lab environment.
Cisco Networking Academy
Networking Basics Certificate, Networking
Completed the Cisco Networking Basics Certificate through the Cisco Networking Academy.
Google / Coursera
Google Cybersecurity Analyst Certificate, Cybersecurity
Activities and societies: Courses include network security, Linux command line, network traffic analysis, SIEM fundamentals, and security incident response.
Completed the Google Cybersecurity Analyst Certificate (8 courses) with hands-on labs in Linux terminal operations and network traffic analysis.
St. Teresa's Boys Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Completed Kenya Certificate of Secondary Education (KCSE) at St. Teresa's Boys Secondary School in November 2017.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Skills
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