Open to opportunities

josee gorman

@joseegorman

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Experienced office manager skilled in payroll, scheduling, customer service, and bookkeeping.

United States

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What I'm looking for

I am seeking an operations or office-management role where I can apply payroll, bookkeeping, and customer-service expertise in a collaborative, organized workplace with growth opportunities.

I am an experienced office manager and customer service professional with a strong background in payroll, scheduling, data entry, bookkeeping, and front-desk operations. I have worked in hospitality, retail, automotive collections, and office environments where I handled payroll, accounts receivable, phone support, and daily computerized record-keeping.

I bring hands-on management experience including assistant manager and supervisory roles, proficiency with ADP and QuickBooks, and practical HR and time-management skills. I am hardworking, reliable, and thrive in team settings or working independently to keep operations organized and efficient.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Buck Lake Bar and Grill

Oct 2022 - Present (2 years 11 months)

Manage payroll, employee scheduling, and maintain digital records to ensure accurate operations and timely pay for restaurant staff.

Payroll Scheduling ADP Data Entry Office Management Quickbooks Time Management

Current

Account Representative

Current

Superior Auto, Inc.

Oct 2019 - Present (5 years 11 months)

Collected customer payments, managed daily inbound calls, and maintained accurate computerized account records to support accounts receivable operations.

Customer Service Accounts Receivable Phone Support Data Entry Computer Literacy CRM

Assistant Manager

McCools

Apr 2010 - Nov 2021 (11 years 7 months)

Assisted in managing restaurant operations including cooking, bartending, waitstaff supervision, and office duties to support service and staff performance.

Staff Supervision Food Service Bartending Scheduling Customer Service Office Administration

Customer Service Representative

Check Into Cash

Apr 2018 - Jun 2019 (1 year 2 months)

Handled customer calls, managed and organized customer files, conducted courtesy follow-up calls, and processed cash transactions using company systems.

Call Center Customer Service File Management Data Entry