Kyle Venter

Manage a portfolio of payroll clients within the Irish region, acting as the primary point of contact for account support and relationship management.

Manages inbound trial leads and converts approximately 20 new customers per month with an 85-90% trial to paid conversion rate. Owns the Irish region portfolio, driving retention and providing consultative guidance on payroll workflows.

Onboarded new customers, built strong relationships, drove product adoption, and managed accounts representing approximately $480,000 in annual recurring revenue.

Directed daily operations, overseeing a team of 60 staff members including management. Implementation of systems and processes of stock management and controls. Responsible for guest relations and management. Daily product training with all staff. Achieved key objectives: Increasing Brand awareness. Elevating guest experience by training programmes for staff. Improving operational efficiency.

Directed daily operations, overseeing 60 staff members and implementing systems for stock management and operational controls.

Directed daily operations, overseeing 53 staff across 8 departments, including stock control, order management, and production planning.

Directed daily operations, overseeing a team of 53 staff members across 8 departments. Ensured the smooth functioning of all aspects, including stock control, order management, and daily planning of food and bakery production. Prioritised customer relations through staff training initiatives, ensuring efficient and customer-centric service levels. Managed stock control, order management, and daily

Ensured adherence to brand standards and prioritized customer satisfaction through staff training and communication development.

Managed restaurant operations, focusing on customer service, team development, and menu development. Utilized skills in customer support, food service, and sales management to drive satisfaction.

Managed daily restaurant operations, enforced brand standards, and prioritized customer satisfaction through service training.

Supported the launch of a new restaurant location and managed a team of 35 staff during the initial operational phase.

Opening General Manager

Managed day-to-day operations, implemented new menu items and promotions, and conducted ongoing staff training to improve customer satisfaction.

Store operations

Business administration design and practices. Business management functions, and principles for managing teams and business units.

Diploma of Higher Education in Business Management from Business Management Training College in 2024.

Introduction to Customer Relationship Management

Module Breakdown.
Evolution of Customer Relationship Management
The Four Major drivers of growth of CRM
Effects of CRM
Major reasons why companies should adopt CRM
Concept of CRM
The Elements of CRM
Introduction to CRM
The Three Primary objectives of CRM
Value Co-creation
DART Model
Types of customer co-creation

Fundamentals of Brand Development