Open to opportunities

Anika v Renssen

@anikavrenssen

Message

Detail-oriented Account Manager with expertise in client success and project management.

South Africa

Message

What I'm looking for

I seek a role that values service excellence and offers growth opportunities.

I am a dedicated Account Manager and Client Success Manager with a strong background in project management and culinary arts. My journey began with a Diploma in Culinary Arts, which instilled in me a passion for service excellence and attention to detail. Over the years, I have honed my skills in various roles, including managing a restaurant and leading a debtors department, where I developed strategic plans to improve cash flow and client relationships.

Currently, I work remotely for Competitor Monitor, where I manage client accounts and ensure their success through effective communication and data analysis. My experience spans across diverse industries, allowing me to adapt quickly and provide tailored solutions to meet client needs. I thrive in dynamic environments and am committed to continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Account Manager and Client Success Manager

Competitor Monitor

Jun 2024 - Present (1 year 1 month)

Manages client accounts and projects from start to finish, handling client communication, issue resolution, and onboarding new clients. Analyzes competitor data, market trends, and provides actionable insights through performance reports.

Account Management Client Success Project Management Client Communication Data Analysis Reporting Onboarding Retention Process Improvement

Executive Assistant and Project Co-ordinator

Appy Ventures

May 2024 - Present (1 year 2 months)

Managed a project supporting a neurodiversity campaign, including research, outreach, and social media management. Coordinated property management for 4 Airbnb properties, handling bookings, guest communications, and maintenance.

Project Management Research Outreach Social Media Management Property Management Invoicing Bookkeeping Administrative Support

Accounts Manager

Spectacle Warehouse

Nov 2022 - Present (2 years 8 months)

Managed the Debtors Department, developing and implementing strategies for risk management, credit control, and debt collection. Led and supervised a team of 7, ensuring efficiency and performance in customer relationship management and reconciliations.

Strategic Planning Team Management Customer Relationship Management Credit Control Debt Collection Reconciliations Forecasting Reporting

Restaurant Manager

Wolwespruit – The PLTFRM Restaurant

Jan 2020 - Present (5 years 6 months)

Managed 26 staff members, including kitchen and wait staff, overseeing daily operations and staff training. Collaborated on menu development, coordinated catering services, and ensured exceptional customer service standards.

Event Planning Customer Service Inventory Control Financial Management Team Collaboration Strategic Planning Problem Solving

Garder Manger

JC le Roux

Jan 2018 - Present (7 years 6 months)

Worked as a Garder Manger (Cold Kitchen Head Chef), contributing to the culinary operations of the restaurant. Managed and trained kitchen staff, ensuring smooth workflow.

Garder Manger Cold Kitchen Training Food Safety

Private Cheffing

Plesir De Mere

Jan 2018 - Present (7 years 6 months)

Provided private chef services, creating customized menus tailored to clients’ preferences and dietary needs. Managed grocery shopping, meal preparation, and kitchen maintenance for various establishments.

Grocery

Intern

Devon Valley Hotel

Jan 2018 - Present (7 years 6 months)

Worked as an intern for 6 months, gaining practical experience in a professional kitchen. Assisted with various kitchen tasks and learned about culinary operations.

Culinary Skills Food Preparation Teamwork Professional Kitchen Etiquette

Education

Degrees, certifications, and relevant coursework

Afrikaanse Hoer Meisieskool Pretoria

Matric, General Studies

Completed Matriculation at Afrikaanse Hoer Meisieskool Pretoria in 2015. This foundational education provided a strong academic background.

Hurst Campus

Diploma, Culinary Arts

Grade: HACCP Certified

Studied Cheffing at the Hurst Campus, gaining valuable culinary skills and HACCP certification. This program focused on practical culinary techniques and food safety.

Akademia

Higher Certificate, Accounting

Studied accounting at Akademia, completing various modules in the field. This certificate program provided a solid understanding of accounting principles and practices.