Open to opportunities

Kyle Carter

@kylecarter1

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Exceptional call center representative with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced call center representative with over a decade of expertise in customer service. My journey has been marked by a commitment to enhancing customer satisfaction and fostering loyalty through effective communication and problem-solving. At 4Patriots, I excelled as a Senior Customer Service Specialist, where I assisted customers in selecting products tailored to their needs, processed online sales transactions, and consistently met or exceeded sales targets.

My previous role as a Virtual Advocate at Sykes further honed my skills in remote customer assistance, where I successfully managed customer inquiries and transactions across various digital platforms. I take pride in maintaining detailed records of customer interactions, which has significantly improved team coordination and follow-up efficiency. My dedication to providing exceptional service has been recognized through certifications, including the Gladly Support Hero Certification, which underscores my ability to deliver personalized customer experiences.

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Experience

Work history, roles, and key accomplishments

Senior Customer Service Specialist

4Patriots

Oct 2021 - Apr 2025 (3 years 6 months)

Assisted customers remotely in selecting products tailored to their needs via phone, email, and chat, boosting satisfaction and repeat business. Processed online sales transactions efficiently using digital platforms, ensuring accurate pricing and inventory updates. Responded to customer inquiries through virtual channels, resolving issues promptly to maintain positive relationships.

Customer Service Sales Data Entry Customer Relationship Management Microsoft Products Salesforce Slack Avaya

Virtual Advocate

Sykes

Nov 2015 - Sep 2021 (5 years 10 months)

Provided remote assistance to customers via phone, email, and chat, helping them choose products suited to their needs, which increased satisfaction and encouraged repeat purchases. Handled online sales transactions smoothly on digital platforms, ensuring pricing accuracy and real-time inventory updates. Addressed customer questions through virtual channels, quickly resolving concerns to foster st

Customer Service Sales Customer Relationship Management

Cashier/Produce Clerk

Redners

Mar 2015 - Nov 2015 (8 months)

Managed food handling and stocked products on shelves to ensure availability and presentation standards. Rotated inventory and properly disposed of expired products to maintain quality and compliance. Operated cash register efficiently to process customer transactions.

Inventory Management Cash Register Stocking

Production Associate

Unifirst

Apr 2014 - Mar 2015 (11 months)

Sorted soil products in receiving area to ensure accurate processing and distribution. Maintained a clean and organized work area to uphold safety and efficiency standards. Conducted inventory of products transferred to the next stage of operations.

Inventory Workflow Management

Production Associate

Goodwill

Aug 2013 - Mar 2014 (7 months)

Responsible for cleaning bathrooms and work areas, putting up product, pulling product, and organization of the sales floor. Maintained a clean and organized environment to support sales operations.

Inventory Pulling Work Area Maintenance