Open to opportunities

Kyana Palmer

@kyanapalmer

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Customer support specialist with expertise in wellness consulting.

United States

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What I'm looking for

I am seeking a role that values innovative wellness solutions and fosters a collaborative environment.

As a dedicated Customer Support Specialist and Functional Wellness Consultant, I have successfully increased client engagement by 30% through innovative digital programs. My experience spans launching a holistic wellness company, where I designed multi-tiered programs that not only enhanced user retention by 25% but also built a scalable brand ecosystem. My approach is data-driven, ensuring that every initiative is backed by measurable outcomes.

In my previous roles, I have demonstrated exceptional customer service skills, resolving 95% of inquiries on the first contact and implementing efficient ticketing systems that reduced resolution times by 25%. My commitment to process optimization and documentation has consistently improved service delivery, making me a valuable asset in any team. I am passionate about creating impactful wellness solutions and enhancing customer experiences through strategic planning and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Ecco (Buckhead)

Sep 2024 - Present (1 year 1 month)

Delivered exceptional service to over 100 daily customers, driving a 15% increase in repeat business. Built strong relationships and resolved 95% of issues on first contact during high-volume service periods.

Customer Service Relationship Building Ticketing Systems Customer Satisfaction Service Delivery

Current

Founder | Wellness Consultant

Current

PureBody Haus

Apr 2023 - Present (2 years 6 months)

Launched and led a holistic wellness company focused on functional movement, bio-individual nutrition, and longevity-based lifestyle practices for high-performing individuals and corporate teams. Designed and implemented multi-tiered programs, boosting program adoption by 30% through diverse digital offerings.

Bio Individual Nutrition Longevity Practices Program Design Digital Offerings Strategic Planning

Front Desk + Patient Success Specialist

Progressive Medical Center

Feb 2024 - Jun 2024 (4 months)

Managed patient scheduling, intake, and follow-up communications efficiently. Enhanced patient service protocols, reducing wait times by 20% while upholding brand standards.

Scheduling Patient Intake Wait Time Reduction Epic Customer Feedback

Licensed Real Estate Agent

Weichert, Realtors – The Collective

Dec 2020 - Jan 2024 (3 years 1 month)

Utilized digital support tools to manage client queries, mirroring customer support practices. Coordinated with brokers, lenders, and inspectors, streamlining client journeys with 15% faster turnaround.

Support Tools Lender Coordination Client Journey Streamlining Real Estate Transactions Communication Problem Solving

Executive Assistant

FranklySolutions LLC.

Dec 2019 - Jan 2021 (1 year 1 month)

Integrated support ticket methodologies into internal tools, boosting cross-department collaboration efficiency by 20%. Coordinated data entry tasks using advanced Windows tools to streamline project tracking.

Support Methodologies Internal Tools Data Entry Project Tracking Administrative Support Efficiency Improvement Workflow Optimization Digital Communication

Education

Degrees, certifications, and relevant coursework

Concordia University Chicago

Master of Science, Applied Exercise Science

2023 -

Currently pursuing a Master of Science in Applied Exercise Science. This program focuses on advanced studies in exercise science, preparing for roles in health and wellness.

Florida International University

Bachelor of Science, Interdisciplinary Studies

2015 - 2019

Completed a Bachelor of Science in Interdisciplinary Studies. This program provided a broad foundation across various disciplines, enhancing analytical and critical thinking skills.