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Graciela Ortega

@gracielaortega

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Experienced wellness coach dedicated to enhancing customer engagement and satisfaction.

United States

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What I'm looking for

I am looking for a role that values collaboration, customer engagement, and personal growth.

I am a passionate Wellness Coach and Sales Associate with over 11 years of experience in training, communication, and sales. My journey has been dedicated to enhancing customer engagement and satisfaction, where I have demonstrated a strong ability to lead teams in achieving membership goals while maintaining high member retention rates. I pride myself on my innovative solutions and attention to detail, which have consistently contributed to the success of my teams.

In my current role as Lead Wellness Coach and Sales Associate at OsteoStrong, I have coached over 200 members through our bone-strengthening system, significantly boosting their physical resilience. My proactive approach in qualifying warm leads and conducting virtual sales calls has doubled our monthly retail sales from $2k to $4.5k. I am committed to fostering a collaborative environment, providing exceptional customer service, and training new hires to ensure alignment with our studio mission.

Experience

Work history, roles, and key accomplishments

Current

Lead Wellness Coach & Sales Associate

Current

OsteoStrong

Jul 2021 - Present (4 years)

Coached over 200 members through a bone-strengthening system, enhancing their physical resilience. Increased lead conversion rates through effective communication and sales strategies, doubling monthly retail sales. Managed team duties and trained new hires to ensure operational consistency.

Sales CRM Customer Retention Team Leadership Communication Training Problem Solving

Behavioral Therapist

Center for Autism and Related Disorders

Mar 2017 - May 2021 (4 years 2 months)

Led specialized therapy sessions focusing on social skills development, achieving consistent progress in communication and behavioral adaptation. Maintained detailed records and collaborated with management to improve intervention strategies.

Behavioral Interventions Communication Team Collaboration

Customer Service Representative Supervisor

UCLA Textbook Store

Jan 2014 - Jun 2016 (2 years 5 months)

Supervised a customer service team, resolving inquiries and enhancing satisfaction. Managed inventory and processed online orders to streamline fulfillment and meet customer expectations.

Customer Service Team Leadership Inventory Management Order Processing Training

Education

Degrees, certifications, and relevant coursework

University of California, Los Angeles

Bachelor of Science, Psychobiology

2012 - 2016

Studied Psychobiology, focusing on the biological basis of behavior and mental processes, integrating knowledge from psychology and biology to understand human behavior.