Open to opportunities

Sonia Nemet

@sonianemet

Message

Client success and operations specialist optimizing onboarding and scheduling.

United States

Message

What I'm looking for

I seek remote or studio roles where I can improve client onboarding, manage scheduling systems, and drive retention through clear communication and operational efficiency.

I am a client success and operations professional with extensive experience supporting wellness studios and service businesses through CRM management, appointment scheduling, and client onboarding.

I have a proven track record managing high-volume inquiries, coordinating bookings, maintaining accurate client records in systems like MindBody and ClubReady, and running consultative membership conversations that drive retention and acquisition.

I am recognized for clear communication, attention to detail, reliability, and the ability to streamline operational workflows and client intake processes to improve efficiency and client experience.

Experience

Work history, roles, and key accomplishments

Current

Freelance Client Support

Current

Freelance

Jan 2024 - Present (2 years 2 months)

Managed inbound client inquiries and coordinated consultations for wellness and service businesses, creating intake forms and digital records to streamline onboarding and improve operational efficiency.

Client Onboarding CRM Management Client intake

Membership Sales Associate

HOTWORX

Jan 2024 - Dec 2025 (1 year 11 months)

Managed inbound membership inquiries, conducted consultations and studio tours, maintained membership records in studio management systems, and coordinated confirmations and follow-ups to sustain engagement.

Membership Sales Consultation Scheduling coordination Studio Operations

Client Experience Associate

Market Street Salon

Jan 2023 - Dec 2025 (2 years 11 months)

Managed high-volume appointment scheduling, intake records, and client communications, coordinated cancellations and waitlists, and supported social media promotion to drive rebooking and retention.

Appointments Client Records Client Communication Calendar Management Social Media Support

Membership Sales Specialist

Club Pilates

Jan 2022 - Dec 2025 (3 years 11 months)

Guided prospective clients through consultations and introductory sessions, managed high-volume inquiries and class bookings via MindBody and ClubReady, and supported new member onboarding and promotional campaigns.

Membership Sales Consultative Sales ClubReady Client Onboarding CRM Campaigns Scheduling

Client Relations Associate

YogaSix

Jan 2022 - Dec 2024 (2 years 11 months)

Managed prospective client inquiries, scheduled introductory classes and consultations, guided enrollment after trials, and coordinated follow-up communications to support member retention.

Client Enrollment Scheduling

Customer Coordinator

Lotus Automotive

Jan 2019 - Dec 2021 (2 years 11 months)

Served as primary contact for customer inquiries, coordinated vehicle service appointments based on capacity and technician availability, and maintained service and scheduling records to ensure clear communication.

Appointments Customer Communications Service Coordination Records Management Scheduling

Education

Degrees, certifications, and relevant coursework

Club Pilates Teacher Training Program

Teacher Training Certificate, Pilates Instruction

Completed Club Pilates teacher training covering full Pilates apparatus including Mat, Reformer, Cadillac (Trapeze Table), Chair, Ladder Barrel, Spine Corrector, Springboard, and Barre.