Sonia Nemet
@sonianemet
Client success and operations specialist optimizing onboarding and scheduling.
What I'm looking for
I am a client success and operations professional with extensive experience supporting wellness studios and service businesses through CRM management, appointment scheduling, and client onboarding.
I have a proven track record managing high-volume inquiries, coordinating bookings, maintaining accurate client records in systems like MindBody and ClubReady, and running consultative membership conversations that drive retention and acquisition.
I am recognized for clear communication, attention to detail, reliability, and the ability to streamline operational workflows and client intake processes to improve efficiency and client experience.
Experience
Work history, roles, and key accomplishments
Freelance Client Support
Freelance
Jan 2024 - Present (2 years 2 months)
Managed inbound client inquiries and coordinated consultations for wellness and service businesses, creating intake forms and digital records to streamline onboarding and improve operational efficiency.
Membership Sales Associate
HOTWORX
Jan 2024 - Dec 2025 (1 year 11 months)
Managed inbound membership inquiries, conducted consultations and studio tours, maintained membership records in studio management systems, and coordinated confirmations and follow-ups to sustain engagement.
Client Experience Associate
Market Street Salon
Jan 2023 - Dec 2025 (2 years 11 months)
Managed high-volume appointment scheduling, intake records, and client communications, coordinated cancellations and waitlists, and supported social media promotion to drive rebooking and retention.
Membership Sales Specialist
Club Pilates
Jan 2022 - Dec 2025 (3 years 11 months)
Guided prospective clients through consultations and introductory sessions, managed high-volume inquiries and class bookings via MindBody and ClubReady, and supported new member onboarding and promotional campaigns.
Client Relations Associate
YogaSix
Jan 2022 - Dec 2024 (2 years 11 months)
Managed prospective client inquiries, scheduled introductory classes and consultations, guided enrollment after trials, and coordinated follow-up communications to support member retention.
Customer Coordinator
Lotus Automotive
Jan 2019 - Dec 2021 (2 years 11 months)
Served as primary contact for customer inquiries, coordinated vehicle service appointments based on capacity and technician availability, and maintained service and scheduling records to ensure clear communication.
Education
Degrees, certifications, and relevant coursework
Club Pilates Teacher Training Program
Teacher Training Certificate, Pilates Instruction
Completed Club Pilates teacher training covering full Pilates apparatus including Mat, Reformer, Cadillac (Trapeze Table), Chair, Ladder Barrel, Spine Corrector, Springboard, and Barre.
Northwest University
Bachelor of Business Management, Business Management
Completed coursework toward a Bachelor of Business Management.
Lake Washington Institute of Technology
Associate of Arts, English and Psychology
Completed an Associate of Arts with study focus in English and Psychology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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