Naomi Davis

I am an empathetic, solutions-driven Customer Success Specialist with 5+ years in client customer service, call centers, and account retention. I resolve complex issues with calm clarity and support clients confidently in fast-paced and remote environments.

At Goldman Sachs/GreenSky I assisted account holders with inquiries, payment solutions, personal plan education, and support for home improvement and patient projects. I handled documentation, skip trace, dialer calls, ACH assistance, and consistently met or exceeded monthly goals while operating systems such as Microsoft Office, CDE, NDS, CMC (Katabat), LiveVox, and Fast Track.

At Wells Fargo I achieved strong performance metrics—Met or Exceeded goals 12 for 12 months and maintained a 98.8% average QA with top rankings in OB calls across multiple years. My work included strategic documentation, deferment submissions, voluntary repossessions, garnishment processing, and use of systems like CARS, iTop ACS, Lynx, Innovis, Imaging, Accurint, IMCP, ACES, Genysys, and Avaya.

I also run an independent wellness business where I serve as a fitness and health coach, create vegan meal plans, build and edit websites, and design digital products. I am completing studies in Health Solutions, Nutrition & Wellness Entrepreneurship and I am passionate about helping people feel heard, supported, and empowered through every interaction.