At Nextgen Consulting, I provide first- and second-line IT support, troubleshoot hardware and software issues, and maintain operating systems, applications, and IT infrastructure.
I resolve LAN, Wi-Fi, and VPN connectivity issues; configure routers, switches, user accounts, permissions, and email profiles; and track incidents through helpdesk systems. I also contribute to customer system design reviews, acceptance testing, website maintenance, and operational documentation.
Previously at BottleSky Enterprises, I set up staff computers, networks, and software while supporting Microsoft 365, Windows, printers, peripherals, security patching, and vulnerability scanning. I also analyzed system data, trained users, and translated technical guidance into clear day-to-day support.
My background includes ICT helpdesk support, asset registers, backup and recovery, network administration, virtualization support, SAP SuccessFactors, SQL, Power BI, and data analysis.
Zimbabwe