At Rainbow Tourism Group, I provided first- and second-line IT support through helpdesk, telephone, and on-site assistance. I used ManageEngine to track and resolve tickets and supported Windows devices, Microsoft 365, and Active Directory.
I also assisted with Wi-Fi access points, network troubleshooting, and business applications including Opera PMS and Sage 300/Accpac. My academic and project-based software development experience includes building web and database-driven applications with Python, Java, JavaScript, PHP, and SQL.
