Kuwot Sodangi

I am a customer service professional with 3+ years delivering exceptional support across live chat, calls, and email. I consistently exceed service targets while maintaining fast, accurate response times.

I have hands-on experience using Freshdesk to manage tickets, escalations, and knowledge-base resources gained at Outsource Global Technologies and through volunteer work with Naija Marketplace. I resolve complex complaints, escalate appropriately, and document interactions for future reference while supporting night-shift operations.

Earlier roles in executive and sales functions strengthened my client communication, protocol coordination, and engagement skills. I am ready for full-time remote customer-facing roles and bring a reliable laptop and high-speed internet for seamless work.