Kutloano Marvin Sekadi

Acted as primary client satisfaction contact for medical aid clients, resolving billing issues and complaints end-to-end. Provided FAIS-compliant financial advisory services and contributed to business development, including securing service contracts and supporting a tender submission.

In a world with an abundance of information without proper context and experience you're bound to make the wrong decision. Similarly to how one would outsource their medical needs to a professional, one's finances should be approached with the same level of care.

My purpose is to serve you today to build a better tomorrow.

Worked as Senior Sales Representative at MiWay Insurance Limited.

Advised clients on short-term insurance products, matching risk profiles and financial needs to suitable coverage. Managed the full sales pipeline and consistently achieved sales targets over six years.

Qualified leads through structured cold-calling campaigns, capturing detailed client data with 100% accuracy and preparing warm handovers to senior consultants.

Worked as Lead warmer at MiWay Insurance Limited.

As a customer service agent for Webhelp my duties included taking ownership
of customer queries and resolving them. Furthermore, we were expected to possess a
great deal of product information. In addition to the knowledge we were expected to
possess as customer service advisors we were also expected to be very be patient and
empathetic towards the customers needs

Resolved complex logistical and financial queries for a high-volume global client base, maintaining meticulous interaction records across multiple departments.

As a customer service agent for Webhelp my duties included taking ownership
of customer queries and resolving them. Furthermore, we were expected to possess a
great deal of product information. In addition to the knowledge we were expected to
possess as customer service advisors we were also expected to be very be patient and
empathetic towards the customers needs.

Worked as Brand Ambassador at Atomic Marketing.

Worked as Brand Ambassador at Axe Communications.

Worked as Online English teacher at Pangea Outsourcing Services.

Mar 2023

Jan 2022

Completed a B.Com in Management and Industrial Psychology at the University of the Western Cape in 2016.

Completed the FETC Short-Term Insurance NQF Level 4 qualification with 120 credits, accredited by INSETA, in 2024.