At Concentrix, I provide voice-based support to Denim/Gap retail customers, resolving questions about products, orders, payments, deliveries, and accounts.
I handle around 75 inbound calls a day and have achieved 91%+ CSAT and an 86%+ Quality Score. I also received two Recognition & Rewards awards for my performance and customer service.
I use Salesforce CRM to document customer interactions, update case records, and support accurate follow-up. I also manage complaints and escalations while following SLA and process compliance standards.
As a Private Tutor, I explained complex concepts and supported learners with personalized help. That experience strengthened the communication, listening, and patience I bring to customer support.
