Kumar Harsh
@kumarharsh3
Financial Support Specialist at VOLA Finance handling US customer inquiries, email escalations, and finance-related reports.
IndiaWhat I'm looking for
At VOLA Finance, I supported US-based customers with financial-service, credit-related, account, and product inquiries by email and phone. I handled a high volume of interactions and prepared finance-related reports.
I explained service information and company policies, documented customer concerns, and shared case updates with relevant stakeholders. When I identified complex issues or financial discrepancies, I escalated them to senior finance managers or relevant teams for review.
Previously, at Teleperformance Global, I managed complex customer cases on the L2 Escalation Desk and coordinated unresolved issues for further review. At Techno India, I assisted customers in an international support process, answering questions and escalating concerns when needed.
Experience
Work history, roles, and key accomplishments
Financial Support Specialist
VOLA Finance
Mar 2025 - Sep 2026 (1 year 6 months)
Supported US-based customers with financial-service, credit-related, account and product inquiries through email and phone communication. Handled high volume of customer interactions, escalating complex issues to senior finance managers.
Customer Support Associate
Teleperformance Global
Apr 2024 - Mar 2025 (11 months)
Managed escalated customer cases, investigated service or product issues, and coordinated with relevant teams for resolution. Documented case details and communicated progress to ensure timely resolution.
Customer Support Associate
Techno India
Apr 2023 - Apr 2024 (1 year)
Assisted customers in an international support process by explaining service information, policies, updates, and offers. Escalated unresolved concerns to higher management and maintained professional customer service.
Education
Degrees, certifications, and relevant coursework
Diploma in Computer Science
Diploma, Computer Science
Completed a diploma in computer science with foundational knowledge of programming and computer applications.
ISC Board
Intermediate, Pure Science
Grade: 72%
Completed Intermediate in Pure Science with 72%.
ICSE Board
Matriculation, Science
Grade: 75%
Completed Matriculation in Science with 75%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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