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Nikolajs Rodionovs

@nikolajsrodionovs

Senior Content Analyst at Telus INTERNATIONAL, assessed online content compliance and reported policy issues.

At Telus INTERNATIONAL, I analyzed online video, social media, web page, and advertising content for compliance. I investigated and reported potentially violating or abusive content on client pages.

I used market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve community support. At WebHelp SIA, I provided customer support over the phone in Russian and English.

Experience

Work history, roles, and key accomplishments

Senior Content Analyst

Telus International

Feb 2021 - Nov 2022 (1 year 9 months)

Analyzed compliance of online video, social media, web page, and advertising content daily. Investigated and reported potentially violating or abusive content on client pages.

Content Management Compliance Analysis Social Media Investigation Reporting

Customer Support Advisor

WebHelp SIA

May 2020 - Feb 2021 (9 months)

Provided customer support over the phone in Russian and English. Handled difficult customers and ensured satisfaction despite challenging circumstances.

Customer Support Communication Skills Client Relationships Time Management Adaptability