SMSneha Mariya
@snehamariya
Product Support Specialist with 3+ years of experience in customer service and technical troubleshoo
LatviaWhat I'm looking for
As a dedicated Product Support Specialist, I bring over three years of experience in resolving customer issues and enhancing user satisfaction. My professional journey includes roles at Telus and Dynnino, where I honed my skills in technical troubleshooting and effective communication.
In addition to my customer service roles, I have experience as an IELTS tutor at ELLS Academy, where I tailored lessons to individual student needs and provided constructive feedback to improve their language proficiency.
I am currently pursuing a Master's in Anthropology at the University of Latvia, complementing my Bachelor's in English Literature from Alphonsa College. My educational background has equipped me with strong interpersonal and communication skills, essential for fostering positive and engaging environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Innovative Travel Solutions
Jan 2021 - Present (4 years 5 months)
Addressed customer inquiries, resolved issues, and ensured satisfaction. Provided clear product information and collaborated with teams to enhance processes and improve customer experience.
IELTS Tutor
Ells Academy
Sep 2019 - Present (5 years 9 months)
Conducted IELTS tutoring sessions, emphasizing language proficiency and exam strategies. Tailored lessons to individual student needs and provided constructive feedback.
Product Support Specialist
Telus
Nov 2023 - Jan 2024 (2 months)
Responsible for effectively communicating with customers, resolving issues, and providing solutions while maintaining professionalism and ensuring high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University Of Latvia
Masters, Anthropology
2022 -
ACAlphonsa College
Bachelors, English Literature
2015 - 2019
Tech stack
Software and tools used professionally
Availability
Location
LatviaAuthorized to work in
Job categories
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