Ilana Dubro

I am a multilingual customer service professional with proven experience in delivering exceptional support in Russian, Latvian, and English. My ability to communicate clearly and effectively across diverse cultural and linguistic backgrounds has enabled me to ensure customer satisfaction and resolve inquiries efficiently. I take pride in my capacity to seamlessly switch between languages, allowing me to cater to a wide range of clients while maintaining a professional standard in all interactions.

In my recent role as an independent contractor with The Bro Models, I provided expert modeling services that enhanced client brand image and marketing campaigns. I delivered outstanding bilingual customer support, promoting clear communication and ensuring client satisfaction. My contributions to high-profile marketing projects have allowed me to collaborate with elite brands, further honing my skills in customer engagement and service delivery.

Previously, I managed front desk operations at Alberta koledža, where I ensured customer engagement and service while performing data entry and management. My organizational skills were key in maintaining document archives for streamlined record-keeping, and I analyzed customer-provided data to enhance service delivery and support. I hold a Bachelor's degree in East-West Intercultural Studies and a professional higher education degree in Information Technologies, equipping me with a unique blend of skills for the customer service industry.