Krzysztof Heflik
@krzysztofheflik
Account manager who grows EMEA revenue through consultative sales and customer success.
IrelandWhat I'm looking for
I’m an Account Manager focused on growing EMEA revenue for Google Meet Hardware. I work closely with regional teams to execute territory plans, qualify new leads, and identify, qualify, and close upsell and cross-sell opportunities.
Previously, I drove B2B EDI outcomes at CHEP, supporting clients across DACH, UK&I, and Central Europe. I contributed to proactive solutions for declaration failures, supported EDI maintenance, and helped reduce pallet losses while strengthening collaboration between customer success and clients.
Earlier in my career, I led renewals and inside sales for multi-industry technology portfolios at Servicesource, overachieving sales targets for more than 40 consecutive quarters and earning a promotion to Senior Sales Representative. I also managed projects and export activities, building strong stakeholder relationships and improving operational performance.
Experience
Work history, roles, and key accomplishments
Executed EMEA territory plans for Google Meet Hardware by qualifying new leads and closing up-sell/cross-sell opportunities. Built long-lasting customer relationships through proactive outreach and campaign-based engagements with sales and customer engineering teams.
Implemented EDI for CHEP clients across DACH, UK&I, and Central Europe while addressing declaration failures with proactive solutions. Improved the declaration process by strengthening collaboration with Customer Services and supporting best declaration practices.
German Senior Sales Specialist
ServiceSource Ltd
Oct 2007 - May 2019 (11 years 7 months)
Managed renewals and drove up-selling/cross-selling for telecommunication, IT virtualization, medical technology, and IT security maintenance products via end-user contact and partner coordination. Overachieved sales targets for 40+ consecutive quarters and improved sales processes while coaching new team members.
Project Manager
Lidl Ireland
Dec 2006 - May 2007 (5 months)
Led promotion-related store and district activities as part of training, including cash audits, procedure checks, order management, and stocktaking. Introduced actions that increased store turnover and productivity.
Resolved customer invoice queries by checking and revising invoices, issuing credit/debit notes, and coordinating with UPS branches worldwide for import/export payments. Improved customer satisfaction by handling complaints, validating internal data, and producing internal reports.
Export Manager EMEA
AFPM Ltd
Nov 1997 - Apr 2004 (6 years 5 months)
Handled export administration including answering inbound calls, editing large MS Excel documents, and preparing paperwork for finance and accounts payable. Supported client relationships and contributed to receiving the company’s ISO 9000 certificate through auditor liaison and document archiving.
Education
Degrees, certifications, and relevant coursework
University of Economy in Katowice
Master's degree in Marketing, Marketing Management
2001 - 2003
Master’s degree in Marketing Management focused on domestic and international markets.
University of Marketing Management and Foreign Languages in Katowice
Bachelor's degree in Marketing Management, Marketing Management
1998 - 2001
Bachelor’s degree in Marketing Management in a company setting.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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