Darsh Sidhu

I am an enthusiastic and customer-focused professional with a passion for delivering exceptional service. My experience as a Customer Service Representative at Transcom has equipped me with the skills to efficiently resolve customer inquiries via various channels, achieving an impressive 87% customer satisfaction score. I pride myself on my ability to document interactions accurately and maintain top-tier quality scores, ensuring that every customer feels valued and heard.

In addition to my role at Transcom, I have honed my customer service skills in retail environments, including Food Basics and Tim Hortons. Here, I managed high-volume transactions while providing empathetic communication and upselling products, contributing to increased monthly sales. My commitment to excellence in service has always been my driving force, and I am eager to bring this dedication to a Live Chat Agent position.