Jeanny Lim
@jeannylim
Customer Success Manager with a proven track record in account growth.
What I'm looking for
I am a dedicated Customer Success Manager with extensive experience in driving account growth and enhancing customer satisfaction across various industries. My journey began at Aurora Innovation Technology, where I successfully increased program registrations by 150% through strategic deal sourcing and outreach. This foundational experience ignited my passion for customer success and led me to roles at Talkwalker and SAP, where I honed my skills in managing enterprise customer portfolios and executing sales strategies.
At SAP, I managed a diverse portfolio of enterprise customers, achieving an impressive NPS of 9/10 and contributing to a significant increase in customer lifetime value. My ability to identify upsell and cross-sell opportunities, coupled with my strong negotiation skills, has consistently resulted in high retention rates and revenue growth. I thrive in collaborative environments, working closely with cross-functional teams to deliver tailored solutions that meet customer needs and drive product adoption.
Currently, as a Specialist Customer Success Manager at LeanIX, I oversee a portfolio of mid-market customers across APAC, achieving an NPS score of 89/100. My commitment to understanding customer pain points and delivering value has been instrumental in fostering long-term relationships and ensuring customer satisfaction. I am excited about the opportunity to leverage my skills and experience to drive success in future roles.
Experience
Work history, roles, and key accomplishments
Specialist Customer Success Manager, APAC
SAP LeanIX
Sep 2024 - Present (10 months)
Managed a portfolio of approximately 30 mid-market customers across APAC, achieving an NPS score of 89/100 through strategic engagement and value delivery. Identified and qualified five upsell and cross-sell opportunities in Q1 with an average deal size of ~$50K, collaborating with Account Executives to drive deals toward closure within 3–6 months.
Enterprise Customer Success Partner, SEA
SAP
Aug 2022 - Present (2 years 11 months)
Managed a portfolio of enterprise customers in Financial Services and Higher Education with a total ARR of approximately €2M, maintaining an average NPS of 9/10 through strategic engagement. Identified upsell and cross-sell opportunities in the S/4HANA and oCFO portfolio and collaborated with Account Executives to convert leads into revenue growth.
Customer Success Manager, APAC
Talkwalker
Sep 2021 - Present (3 years 10 months)
Acted as a strategic partner to a portfolio of approximately 25 customers with a total ARR of USD 800K, primarily in Online Media, Advertising, and FMCG industries. Conducted regular business reviews and achieved a 90% renewal rate across all accounts in 2021.
Business Development and Strategy Lead
Aurora Innovation Technology
Apr 2020 - Present (5 years 3 months)
Achieved a 150% increase in program registrations by establishing a structured deal-sourcing workflow and optimizing outreach strategy as employee #1. Negotiated with Chinese government agencies on behalf of portfolio companies, successfully closing deals totaling approximately RMB 4 million.
Education
Degrees, certifications, and relevant coursework
Jeanny hasn't added their education
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