Jeanny Lim

I am a dedicated Customer Success Manager with extensive experience in driving account growth and enhancing customer satisfaction across various industries. My journey began at Aurora Innovation Technology, where I successfully increased program registrations by 150% through strategic deal sourcing and outreach. This foundational experience ignited my passion for customer success and led me to roles at Talkwalker and SAP, where I honed my skills in managing enterprise customer portfolios and executing sales strategies.

At SAP, I managed a diverse portfolio of enterprise customers, achieving an impressive NPS of 9/10 and contributing to a significant increase in customer lifetime value. My ability to identify upsell and cross-sell opportunities, coupled with my strong negotiation skills, has consistently resulted in high retention rates and revenue growth. I thrive in collaborative environments, working closely with cross-functional teams to deliver tailored solutions that meet customer needs and drive product adoption.

Currently, as a Specialist Customer Success Manager at LeanIX, I oversee a portfolio of mid-market customers across APAC, achieving an NPS score of 89/100. My commitment to understanding customer pain points and delivering value has been instrumental in fostering long-term relationships and ensuring customer satisfaction. I am excited about the opportunity to leverage my skills and experience to drive success in future roles.