florence lo

Managed top-spending SMB account portfolios across various regions, including APAC, GCR, EU, US, and Canada. Conducted tailored customer success benefit programs and engaged with C-level IT professionals to optimize cloud value and usage.

Managed top-spending SMC accounts for the Greater China region, specifically in the Hong Kong market, boosting Microsoft product usage to achieve monthly targets. Cultivated relationships with key stakeholders and delivered seamless Microsoft Teams customer success plans from onboarding to adoption.

Managed the evaluation of accounts across the Greater China region, enhancing the success rate of the business development cycle within the customer success journey. Acquired contacts through various channels and delivered dedicated Azure customer success plan presentations.

Managed all SMB scale accounts for the Azure cloud platform across the Greater China region, boosting usage and consumption. Delivered dedicated Azure customer success benefit programs and engaged with key contacts to understand their needs.

Designed and managed cultivation initiatives, generating sales-ready opportunities via outbound B2B telephone calls. Maintained accurate records of clients’ contact base and performed effective database analysis for visibility reports.

Achieved lead generation targets through persuasive telesales skills for various sales projects. Acquired missing contact information and collected accurate company data for data mining reports.

Provided full support to Nespresso coffee company's B2B and B2C customers, handling inbound and outbound calls daily. Liaised with various departments including sales, financial, logistic, and maintenance teams.

Successfully completed a market research project and helped formulate the yearly marketing strategy. Managed and maintained the e-commerce website and database, and prepared online marketing and advertising budgets.

Handled marketing functions for the council, contributing to the development of marketing plans and strategies. Organized and managed events, seminars, exhibitions, and other PR functions.

Assisted the company in business development by conducting primary market research. Analyzed marketing information and developed strategies to increase sales.

Directly answered customer inquiries and built and maintained excellent customer relationships. Coordinated between customers and suppliers, and managed scheduling and negotiations.

Directly sold products and services to customers and developed new buyers. Managed customer relationships with existing buyers and reported updated market information to management.

Completed a full-time, on-campus Master's degree in Marketing. The program provided in-depth knowledge and skills in various marketing disciplines.

Grade: Honors

Undertook a full-time, on-campus Bachelor's degree in Business Administration. The curriculum focused on core business principles and practices.

Completed an Associate Degree in Beauty and Health Therapy. This program provided foundational knowledge and practical skills in the beauty and health industry.