Kristiann Rafael Villones

Managed billing inquiries and disputes for multiple clients and credit card holders. Acted as a point of contact for survey turnover rate and hosted company events.

Performed troubleshooting and remote line tests on Spark equipment for various connection types. Handled customer inquiries via voice, chat, email, and messaging.

Handled prepaid mobile inquiries and logged reports while troubleshooting mobile connectivity issues.

Handled escalation calls from tier 1 agents and performed troubleshooting on DirectTV equipment while scheduling technician visits.

Managed fixed line inquiries and logged reports about landline issues while troubleshooting equipment.

Handled billing and sales inquiries, processed orders for products and services, and managed various telecommunications services.

Performed troubleshooting on U-verse equipment and conducted remote line testing while scheduling technician visits.

Provided floor support and monitoring for agents, performed daily updates, and participated in rewards and recognition programs.

Arranged and encoded employee sick reports, processed medicines and treatments, and forwarded reports to respective departments.

Sold pre-paid gaming cards and distributed promotional materials to computer shops while engaging with gamers.

Handled prepaid card inquiries, set up and troubleshot dial-up internet connections, and dispatched home service technicians.

Collected and encoded data from insurance and loan applications, providing responsive financial services to military personnel.

Bachelor of Science in Information Technology program focused on developing skills in software development, database management, and IT project management.