Krizzia Dela Cruz

I've supported international customers at Alorica, resolving complex cellular and network connectivity issues while coordinating shipment, customs brokerage, hub communication, and dispatch needs.

I manage end-to-end international shipment inquiries to and from the United States, track documentation, address cross-border delays, and support brokerage fee resolution, duty tax reporting, billing reconciliation, and refund reviews.

At Centrus OS, I handled inbound and outbound subpoena-request scheduling, verified case details, processed orders, maintained documentation standards, and coordinated communication across clients, facilities, and internal departments. Earlier, as an ESL Tutor at Paalm Talk, I created tailored reading, grammar, and pronunciation instruction and used learning metrics to improve training.