Mansi Kesharwani
@mansikesharwani
Customer engagement and HR professional skilled in escalations, recruitment, and data visualization.
IndiaWhat I'm looking for
I am a detail-oriented customer engagement and HR professional with over a year of experience handling social media escalations, online reputation management, grievance resolution, and end-to-end recruitment. I consistently deliver quick turnaround and policy-compliant resolutions, having managed 600+ monthly escalations with a 90%+ satisfaction rate and reduced repeat cases by 12%.
I have supported full-cycle hiring across technical and non-technical roles, screening 100+ candidates and drafting 30+ job descriptions, while using LinkedIn, Naukri, Hirest, and other sourcing tools. I combine HR processes with data-driven reporting—producing trend analyses and dashboards using MS Excel and Power BI.
I bring strong communication, empathy, and collaboration skills, and practical experience with customer support workflows and HR lifecycle processes. I am seeking opportunities where I can apply my recruitment and data visualization strengths to improve candidate and customer experience.
Experience
Work history, roles, and key accomplishments
ZOSenior Associate - Social Media
Zomato
Nov 2024 - Sep 2025 (10 months)
Handled high-visibility social media escalations and ORM, reducing repeat cases by 12% and resolving complex issues within 24-hour SLAs while maintaining policy compliance and confidentiality.
ZOAssociate - Customer Experience
Zomato
May 2024 - Nov 2024 (6 months)
Managed 80–100 daily customer inquiries via chat, email, and phone, resolving issues related to orders, payments and deliveries to maintain high satisfaction and quick turnaround.
HR Intern
Lucidspire Pvt. Ltd.
Oct 2023 - Dec 2023 (2 months)
Supported end-to-end recruitment for US and Middle East roles, sourcing 15–20 candidates daily and engaging talent via LinkedIn, Naukri, and Hirest.
HR Intern
Solytics Partners
May 2023 - Jul 2023 (2 months)
Assisted hiring across 50+ roles, drafted 30+ job descriptions and screened 100+ candidates, managing job listings across LinkedIn, Naukri, and IIMJobs.
Led a 20-member cohort in the Youth Employment Program, completing program milestones ahead of deadlines through planning and collaboration.
Content Writer
United Plywood
Sep 2020 - Nov 2020 (2 months)
Produced 25+ pieces of content for blogs, product pages, and marketing materials, optimizing SEO and increasing web traffic by 10%.
Content Creator
Nishritha Foundation
Jul 2020 - Aug 2020 (1 month)
Developed 20+ content pieces including blogs, newsletters, and social updates, increasing engagement by ~15% through storytelling and consistent brand messaging.
Education
Degrees, certifications, and relevant coursework
Lloyd Institute of Management and Technology
Postgraduate Diploma, Human Resource Management & Data Analytics
2022 - 2024
Postgraduate Diploma in Human Resource Management and Data Analytics completed with coursework in HR processes and data visualization.
IUIndira Gandhi National Tribal University
Bachelor of Business Administration, Business Administration
2019 - 2022
Bachelor of Business Administration program covering business fundamentals and management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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