Riya Kumari

Delivered chat and email support to international customers, resolved queries, processed deposits and withdrawals, managed CRM records, and coordinated with internal teams for issue resolution.

Managed and optimized the company website using WordPress, executed SEO strategies, developed social media content calendars, created marketing creatives with Canva, managed HubSpot CRM, and executed WhatsApp marketing campaigns.

Conducted digital marketing training sessions for students, created session plans, assessed student progress, handled cold calling and college meetings for program promotion, and resolved student queries.

Developed and executed digital marketing campaigns for multiple brands, conducted market research, managed social media channels, created content, collaborated on email marketing, and monitored performance using Google Analytics.

Created and managed Facebook, Instagram, and Google ads, monitored campaign performance, managed social media accounts, executed on-page and off-page SEO, and coordinated with marketing team.

Generated sales leads through outbound calling, built relationships with prospective customers, conducted product demonstrations, maintained sales reports and customer records, and resolved customer concerns.

Digital Marketing Internship from Nass Media, completed from February 2019 to August 2020.

Bachelor of Arts degree from Dr. Babasaheb Ambedkar College, completed from 2016 to 2018.

Certification in Social Media Marketing from Great Learning.

Post-graduation in Geography from Dhanwate National College, completed from 2018 to 2019.

Certification in Social Media Marketing from Wscube Tech.

Certification in Digital Marketing from Wscube Tech.

Certification in Google Ads from Wscube Tech.