Open to opportunities

Kritika Singh

@kritikasingh2

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Client-focused customer engagement and quality assurance professional driving results and retention.

India

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What I'm looking for

I seek a collaborative, fast-paced role where I can use CRM expertise and consultative sales to improve client outcomes, drive conversions, and scale services with measurable impact.

I am a client-focused professional with 7+ years of experience in customer engagement, relationship management, and quality assurance, skilled at guiding clients through complex processes with empathy and clarity. I have driven high-touch business development for cross-border agri-tech projects, co-founded and grew an online phonics platform, and consistently used CRM systems to optimize conversion and retention.

I leverage Salesforce and NICE InContact to monitor performance, implement continuous improvement, and deliver service-level targets above 95%. I thrive in fast-moving, collaborative teams, prioritize accessibility and affordability in education and financial empowerment, and bring a consultative, results-driven approach to client success.

Experience

Work history, roles, and key accomplishments

Current

Business Development Associate

Current

Unnati Pumps & Rashi Agropolis

Dec 2024 - Present (11 months)

Liaised with investors and stakeholders for a $1.48M cross-border agri-tech project and delivered customized business proposals, improving project buy-in and client satisfaction. Streamlined documentation and used CRM to manage pipelines and ensure timely onboarding.

Business Development Investor Relations CRM Proposal Writing Stakeholder Management Pipeline Management Customer Onboarding

Quality Assurance Analyst

eTech Global Services

Jan 2018 - Nov 2024 (6 years 10 months)

Conducted quality evaluations and monthly feedback sessions, raising client satisfaction and driving service levels above 95% through process improvements. Used Salesforce and NICE InContact to monitor interactions and resolve escalations, improving retention outcomes.

Quality Assurance Salesforce NICE InContact Performance Monitoring Escalation Management Process Improvement Customer Retention

Co-Founder & Chief Strategist

Curious Caterpillar

Built and grew an online phonics education platform, driving user conversion through personalized support and high service standards while managing end-to-end client journeys. Leveraged CRM data and performance metrics to optimize onboarding and ongoing assistance.

User Acquisition Onboarding CRM Customer Support Education Technology