At Robro Systems, I managed the end-to-end customer lifecycle for a portfolio of 55+ domestic and international clients, from onboarding and training to product adoption and account management. I worked with cross-functional teams to address client concerns and used process improvements and data-driven insights to support customer satisfaction and retention.
At Eleven eleven Media, I redesigned onboarding flows after stakeholder interviews, reducing drop-offs by 30% and onboarding time by 20%. I also built and published a web-based prototype for Edusecure, a student-focused platform concept for education fee protection.
