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Akash Giri

@akashgiri

I deliver end-to-end travel solutions, high-volume customer support, and client retention across BPO and tourism operations.

India

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What I'm looking for

I'm looking for a travel, customer service, or BPO role where I can manage end-to-end client requirements, improve service quality, and use travel booking and CRM tools to build lasting customer relationships.

I've delivered end-to-end travel planning and booking at See City Destinations, managing 50+ daily inquiries and increasing repeat business by 30%.

I manage customer requirements from planning through resolution, achieving a 98% client retention rate. I also lead five junior advisors, reducing resolution time by 25%, and negotiate with airlines and hotels to save clients up to 20%.

Previously at Avidfly Vacations, I executed 200+ tours in a BPO-hybrid model, raised satisfaction scores to 4.8/5, and maintained 99% SLA compliance through 24/7 client support. At Justdial, I handled 100+ daily interactions, achieved 120% quota attainment, and reduced churn by 25% through multilingual support.

I use Amadeus, Galileo, Salesforce CRM, booking platforms, and performance reporting to provide accurate travel solutions, resolve complex queries, and strengthen client relationships.

Experience

Work history, roles, and key accomplishments

Senior Travel Advisor

See City Destinations Pvt. Ltd.

Jul 2025 - Jul 2026 (1 year)

Spearheaded client travel planning and booking for 50+ daily inquiries, increasing repeat business by 30%. Managed end-to-end customer requirements achieving 98% client retention rate and led a team of 5 junior advisors.

Travel Planning Booking Customer Retention Team Leadership Negotiation Amadeus Galileo CRM Tools