Dharmesh Yadav

Delivered U.S. sales-focused flight, hotel and car reservations using GDS tools; managed itinerary changes, cancellations, refunds and package bookings to maintain customer satisfaction.

Supported U.S. sales projects (Priceline, Wowfare, Chatdeal, Underpricer) by handling reservations, ticketing and customer interactions; ensured accurate refunds and itinerary adjustments.

Managed U.S. sales bookings across flights, hotels and car rentals using GDS; executed itinerary changes, refunds and travel insurance coordination to reduce service escalations.

Executed U.S. sales and high-volume reservation operations for flights, hotels and packages; handled complex itinerary changes, cancellations and customer support to meet SLA targets.

Handled U.S. market bookings for exploretrip.com, performing ticketing, itinerary management and refunds while coordinating with suppliers for hotels and car rentals.

Led U.S. sales activities for farebooth.com by managing bookings, customer queries and refund processes; improved booking accuracy and customer follow-up.

Performed U.S. market sales for Cheapoair, processing reservations, managing ticketing and handling customer service issues including cancellations and refunds.

Managed sales and customer service for the India market (MakeMyTrip), handling bookings, inquiries and post-booking support to resolve issues and retain customers.

One-year Diploma in Travel & Tourism Management from Hilton Institute (HIFAA), New Delhi.

Graduate from Indira Gandhi National Open University, New Delhi.

Completed Intermediate and High School under the I.C.S.E. Board in Raebareli, Uttar Pradesh, India.