At Bank of Montreal, I investigate financial crimes including cheque fraud, account takeovers, scams, kiting, phishing, and money laundering. I document cases, support evidence collection, analyze client-account data, and work with stakeholders to mitigate risk and prevent losses.
Previously at IBM Canada, I prepared billing, forecasting, SLA, budget, and project reports while supporting PMO delivery. As a Senior Test Specialist, I executed test cases, logged defects in Jira, and performed smoke and regression testing alongside developers and cross-functional teams.
I've also supported small-business banking at Scotiabank, helping clients with day-to-day banking, CEBA loans, financial solutions, and service needs.
My experience spans project leadership, customer claims, quality management, sales, team coaching, recruitment, budgeting, and operations. I'm a Certified Scrum Master focused on clear communication, strong documentation, and continuous improvement.
