Maria Ermakova

Supports enterprise and operational risk management in a regulated financial-services environment, including event assessment, trend analysis, control evaluation, governance reporting, and risk escalation. Developed training and learning content, risk dashboards, and an AI-supported risk reporting assistant.

Conducted risk-based financial and compliance investigations, reviewing complex transactional information for unusual activity, control weaknesses, and potential misuse of public funds. Prepared findings and recommendations, and contributed to training materials on fraud indicators and compliance expectations.

Supported commercial-banking operations and credit-related processes for business clients and internal partners. Reviewed financial statements and handled lending/servicing processes, ensuring documentation accuracy and procedural compliance.

Reviewed recorded customer interactions and case handling for compliance with procedures, quality standards, and regulatory expectations. Provided coaching and feedback to employees on process adherence and documentation.

Monitored accounts and transactional activity for fraud indicators and red flags, supporting consistent investigation and escalation practices. Developed and updated training materials for fraud specialists and new hires.

Handled customer interactions involving suspected or confirmed fraud, reviewed account activity, and took appropriate steps to protect customers and the bank. Applied fraud-prevention procedures in a high-volume contact-centre environment.

Served customers directly in a retail branch environment, identifying needs and recommending appropriate banking products and services. Supported sales and servicing of everyday banking solutions.

Pursuing the Canadian Risk Management (CRM) designation, expected completion in 2026.

Completed a certificate in Project Management in Engineering in 2024.

Earned a Master's degree in Economics.

Earned a Bachelor's degree in Mechanical Engineering.