Adrian D’Silva

I’m a seasoned banking professional with 5+ years of experience, focused on optimizing processes and delivering operational excellence. I help ensure accuracy and compliance across everyday customer and transaction workflows.

In my current role as a ClientAdvisor at RBC, I support routine transactions and handle complex activity such as wire transfers. I verify client and beneficiary details, apply AML/KYC checks, and maintain confidential records while meeting regulatory and SLA commitments.

I also drive quality through investigation and reconciliation—conducting transaction and cash reconciliations, correcting General Ledger entries, and monitoring for suspicious activity. When issues arise, I resolve discrepancies through investigation and escalation to protect audit compliance and business continuity.

I’m equally committed to continuous learning and technology-enabled improvement, including promoting digital banking tools and educating clients on RBC products. My approach combines critical thinking, customer service, and compliance quality—consistently delivering high-quality results in fast-paced environments.