Sandrine Ngassa

I've supported enterprise systems, analyzed transaction and banking data, and improved operational decisions across American Express Canada, Bank of Montreal, and Buchanan Technologies.

At American Express Canada, I investigated complex account issues, identified unusual transaction patterns, and used AI-assisted fraud detection tools to support risk and operational decisions. I maintained accurate case documentation while working within internal controls, security standards, and regulated environments.

At Bank of Montreal, I validated customer and financial information, resolved documentation discrepancies, and collaborated across teams to improve service delivery. At Buchanan Technologies, I provided incident analysis, troubleshooting, system testing, user support, and technical documentation for enterprise applications.

I'm bilingual in English and French, with graduate certificates in Business Analytics and Fraud Examination & Forensic Accounting. I'm particularly interested in artificial intelligence, enterprise technology, data analytics, and digital transformation.