Ngozi Pole

Architected a differentiated Change Management framework that accelerated adoption and optimized KPIs for transformation ROI, institutionalizing OCM governance and driving measurable enterprise performance improvement.

Directed global transformation programs for five large-scale Oracle ERP and HCM cloud implementations, building OCM teams and processes that improved delivery quality by 30% and increased stakeholder adoption.

Developed and deployed OCM strategies for WMATA that increased UAT/pilot participation and end-user adoption by 45% and reduced submission errors by 30%, while strengthening executive sponsorship and KPIs.

Built Change Champion networks and delivered coaching to managers and product owners, improving engagement and digital skill adoption and operationalizing resilience via video-first leadership and training.

Led PeopleSoft HR technology transitions for 20,000+ users, designing learning enablement models and change roadmaps that exceeded adoption targets and enabled sustained workforce readiness.

Designed and executed communications and governance for a statewide Workday HCM deployment, increasing change readiness and compliance through scorecards and progress tracking.

Led workforce transformation initiatives at Prudential, optimizing talent mobility and succession strategies and delivering governance tools that improved project alignment and retention outcomes.

Provided change strategy consulting across large-scale transformation engagements, advising clients on OCM approaches, governance, and stakeholder alignment to improve program outcomes.

Completed a Master of Business Administration degree with focus on business and management disciplines to support enterprise transformation leadership.

Earned a Bachelor of Arts in Philosophy and Political Science with a minor in Psychology, preparing for multidisciplinary analytical and communication roles.