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Kristy SandersKS
Open to opportunities

Kristy Sanders

@kristysanders

Compassionate healthcare client-experience specialist with nearly 20 years delivering empathetic support, admissions coordination, and HIPAA-ready documentation.

Zimbabwe
Message

What I'm looking for

I’m seeking a remote overnight Client Experience or Customer Support position where strong communication and problem-solving skills create outstanding customer experiences.

I’m a compassionate healthcare professional with nearly 20 years of experience delivering exceptional client support, patient advocacy, admissions coordination, and customer service. I’m recognized for building rapport, communicating with empathy, resolving concerns, and working independently in fast-paced environments—especially during overnight shifts.

In my current role as a Treatment Advocate, I guide patients and families through admissions with professionalism, coordinate communication across patients, families, insurance providers, and clinical teams, and maintain accurate, confidential documentation. Previously, as a Dental Hygienist / Receptionist, I managed scheduling and records, supported front-office patient experiences, and used Dentrix/Eaglesoft documentation; earlier, I performed pulmonary rehabilitation tasks including spirometry and flow-volume loop testing while collaborating with physicians, nurses, and respiratory therapists.

Experience

Work history, roles, and key accomplishments

American Addiction Centers logoAC
Current

Treatment Advocate

Jan 2021 - Present (5 years 6 months)

Guides patients and families through the admissions process with empathy and professionalism. Coordinates communication between patients, families, insurance providers, and clinical teams while maintaining accurate, confidential documentation during overnight shifts.

Education

Degrees, certifications, and relevant coursework

Northeast Mississippi Community College logoNC

Northeast Mississippi Community College

Associate of Applied Science, Dental Hygiene

Earned an Associate of Applied Science in Dental Hygiene from Northeast Mississippi Community College.

Tech stack

Software and tools used professionally

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