Open to opportunities

Kristoffher Tidalgo

@kristoffhertidalgo

Message

Motivated service delivery associate with extensive customer service experience.

Philippines

Message

What I'm looking for

I am looking for a role that values proactive problem-solving and offers growth opportunities.

With over eight years of experience in customer service, I have developed a strong skill set that includes onboarding, absence management, and problem-solving. My journey began at Xerox Business Philippines, where I excelled as a Senior Travel Specialist, managing commercial hotel and transportation reservations. My dedication and performance led to a promotion to Tier 2 and Subject Matter Expert (SME) within two years.

Currently, I am a Service-Delivery Associate at Alight Philippines, where I handle pension policy inquiries and assist with retirement processing. My previous role as an Onboarding Specialist at Concentrix allowed me to ensure seamless onboarding for restaurant owners, guiding them from negotiation to their go-live date. I pride myself on my proactive approach and strong communication skills, which have been instrumental in my success in various customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Service-Delivery Associate

Current

Alight Philippines

Jan 2022 - Present (3 years 4 months)

Handled pension policy and benefit inquiries, retirement package requests, and helped retirement processing. Assisted clients with complex retirement planning and benefit navigation.

Benefit Inquiry Retirement Processing Customer Service Data Entry

Onboarding Specialist

Concentrix Philippines

Jan 2021 - Dec 2022 (1 year 11 months)

Ensured restaurant owners were properly onboarded from negotiation until their go-live date. Approved FMLA leave requests, reviewed medical documents, and coordinated with Sedgwick on claims.

Onboarding Negotiation Project Management Absence Management FMLA Sedgwick Coordination

Senior Travel Specialist

Travelliance

Jan 2019 - Dec 2021 (2 years 11 months)

Responsible for airline crew members' transportation and accommodation bookings. Managed travel logistics for a large volume of airline personnel.

Logistics Customer Service Problem Solving

Senior Travel Specialist

Xerox Business Philippines

Jan 2015 - Dec 2019 (4 years 11 months)

Responsible for commercial hotel and transportation reservations. Promoted to Tier 2 and Subject Matter Expert after two years.

Commercial Transportation Customer Service

Education

Degrees, certifications, and relevant coursework

University of the Philippines

Bachelor of Education Studies, Alternative Learning Systems

Currently pursuing a Bachelor of Education Studies. The curriculum focuses on Alternative Learning Systems.

Mindanao State University

Bachelor of Science, International Relations

Completed a Bachelor of Science degree in International Relations. This program provided a comprehensive understanding of global political and economic systems.