Kristoffer Pimienta

Design primary research techniques to understand business drivers and create product-specific long-range forecast models. Maintain up-to-date forecast models reflecting current data and assumptions.

Implemented forecasting and business planning processes and identified key business issues impacting short-term and long-range forecasts. Analyzed workforce data to identify trends in employee engagement and retention.

Assessed current operations and market trends to identify improvements and oversaw operational standards and productivity targets. Conducted regular performance reviews to identify areas for improvement.

Monitored and evaluated employee performance to conduct annual reviews and address productivity issues. Utilized Excel and Access to analyze data and generate reports for senior management.

Developed and initiated projects, managed costs, and monitored performance. Reduced expenditures by negotiating vendor contracts and developed strong vendor relationships.

Developed succession plans and promotion paths for staff and worked with legal and compliance teams on documentation. Enhanced HR efficiencies and facilitated onboarding and training for new employees.

Monitored queues and took necessary actions on rosters to achieve target metrics. Generated internal reports on a daily, biweekly, and monthly basis.

Evaluated system hardware and software and recommended changes to reduce lag and enhance speed. Reached out to clients to ensure customer satisfaction and tested new product offerings.

Assessed system hardware and software and suggested modifications to improve speed. Provided technical support and troubleshooting services to customers, ensuring prompt resolution of inquiries.