Open to opportunities

Joshua Mendoza

@joshuamendoza15

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Workforce analyst driving data-driven staffing, forecasting, and operational efficiency.

Philippines

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What I'm looking for

I seek roles where I can apply workforce analytics and forecasting to optimize staffing and operational performance, collaborate with leaders, and drive measurable efficiency improvements.

I am a strategic, analytical Workforce Analyst who aligns workforce strategies with business goals through forecasting, capacity planning, and performance reporting. I deliver actionable analytics using BI tools to improve scheduling efficiency, optimize staffing, and support executive decision-making.

My background spans workforce management, customer service, and operations leadership, where I led process improvements, maintained compliance, and collaborated cross-functionally to enhance service outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Workforce Analyst

Knack RCM

Jun 2025 - Oct 2025 (4 months)

Provided data-driven insights to optimize workforce capacity and scheduling, aligning staffing levels with business demand to improve service delivery and performance outcomes.

Workforce Planning Forecasting Scheduling Power BI Excel Data Analysis

Healthcare Associate

Knack RCM

Jul 2024 - Jun 2025 (11 months)

Verified insurance and coordinated with providers and insurance teams to obtain documentation for DME re-authorizations while maintaining HIPAA compliance and accurate patient records.

Insurance Verification Documentation Management HIPAA Attention To Detail Team Collaboration

Customer Service Representative

Alorica

Aug 2023 - Feb 2024 (6 months)

Provided responsive support for orders, returns, and product inquiries, ensuring positive customer experiences through empathetic and efficient communication.

Customer Support Order Management Returns Processing Communication Empathy Problem Solving Brand Aligned Service

Senior Chef

Flatwhite

Jun 2022 - Jun 2023 (1 year)

Oversaw daily kitchen operations, menu development, and food preparation while leading and mentoring staff to maintain quality, efficiency, and food safety standards.

Kitchen operations Menu Development Food Preparation Food Safety Quality Control Training