At Concentrix, I analyzed data trends to support strategic planning and developed forecasting models for accurate resource allocation.
I collaborated with cross-functional teams to optimize operational efficiency and project outcomes.
At Teleperformance, I developed and maintained scheduling software systems to improve workflow accuracy and reduce conflicts. I also coordinated scheduling across multiple teams and analyzed data to streamline processes and minimize downtime.
As a Real Time Analyst at Teleperformance, I analyzed workforce data to optimize staffing and monitored call center metrics against service level agreements. My workforce planning work includes long-range staffing models, optimized shift patterns, and balancing labor efficiency with service targets.
