I coordinate daily execution for the United States Postal Service across a delivery operation serving more than 1,200 delivery points, adapting priorities and workflows to changing volume, staffing, service, and field conditions.
Previously, at Waffle House, I provided relief leadership across approximately 40 locations in two divisions. I managed staffing, scheduling, inventory, cash controls, training, and operational priorities while helping teams resolve blockers and restore stable execution.
I've trained approximately 400 associates and supported around 30 manager trainees through hands-on coaching, process guidance, and performance accountability. During the COVID-19 pandemic, I investigated improperly routed federal stimulus payments and supported corrective action to restore timely delivery.
I bring 17+ years of experience spanning federal logistics, multi-site operations, emergency communications, and nonprofit administration, supported by Lean Six Sigma Yellow Belt training and a practical approach to research, operational analysis, and stakeholder coordination.
